All hoop sales are final. Each Hoops for Healing hoop is custom-made by hand when your order is received. I want you to be happy with your hoop. So, please choose carefully. Contact me before you place your order if you have any questions. I will be glad to help you with sizing and color choices. All Hoops for Healing hoops are shipped Priority USPS Mail.  If I have confirmation from USPS that your hoop was deliverd to your requested shipping address, then Hoops for Healing is not responsible for theft or damage taking place once the hoop is left on your property. Hoops for Healing hoops are not available for shipping outside of the continental United States.